Q   What is a Descrambler/Converter or Decoder?
A A Descrambler/Converter or Decoder is a device that restores the picture and sound of a scrambled channel delivered via cable or other pay TV services. Descrambler will allow you to receive ALL channels that are currently scrambled by the cable company.

Q Are Descramblers Legal?
A Yes. Descramblers are legal, however, we do not encourage theft of cable service.

Q How long will it take to process my order?
A We process all orders the same or next business day.

Q How is my new box shipped?
A Your new box will arrive via FedEx Economy service. FedEx is the fastest and most reliable service we have used, with excellent Web tracking.

Q How long does it take to receive my order?
A Typically you will receive your new box two or three working days after placing your order.

Q Do you provide tracking numbers?
A We will follow up with an e-mail with your tracking number.

Q Is the cable box difficult to set up?
A Typically the box is set up exactly as your old box was connect the outs to the ins and you are ready to go! We also provide a manual and phone support just in case...

Q I receive channels for which I am not subscribed. What should I do?
A We suggest that you either subscribe to full-service, or use the parental lockout on your remote to prevent the viewing of these channels. Remember, theft of cable services is illegal.

Q How do I choose a descrambler that will work in my area?
A The boxes we sell will work almost everywhere. Just in case a box does not work in your area, all products we sell come with a 30 day money back guarantee.

Q Why buy a descrambler?
A Most people buy descramblers to avoid paying rental fees; to use other features not typically on cable-owned equipment, like parental-lockout, or sleep-timer; or because they own several television sets and want to be able to view regular and other programs, such as pay-per-view movies, for which they have paid, on all TVs simultaneously.

Q Why buy a Universal Box instead of an Original Equipment box from the cable company?
A Original equipment is designed precisely for your cable system and for your part of the country or city where you reside; the Universal boxes we sell work in 98% of the country, and on many different cable systems.

Q Do you accept checks?
A We will gladly accept checks through PayPal, the most secure and popular pay service in the world.

Q Do these units work with Digital Cable?
A No. These units only work with analog cable signals only. If you have a digital system,